Our Story
If you are considering an automated personal injury demand letter AI program, the first thing your law firm should be considering "Who created this demand letter method?" Is it a legal funding company? Is it a technology company that has little or no background in personal injury law or demand letters? Or is it a team of experts - doctors, lawyers and demand letter consultants with decades of experience in the field of personal injury demand letters?
Settlement Intelligence is a combined effort of leading demand letter author and lecturer Dr. Aaron DeShaw, Esq., and the nation's leading demand letter consultant Charlette Sinclair. Their extensive background in traumatic injuries, personal injury law, insurance claims practices, bodily injury insurance claim software, and demand letters is important to why Settlement Intelligence is the only choice for personal injury demand automation.
Our Expertise in Demand Letters
From 2001 to 2004 DeShaw (by then a retired doctor, turned trial lawyer) researched the Colossus insurance claims program used by the majority of the auto insurers in the United States as well as in Australia, Europe and Asia. During the three years of research, he additionally researched Claim Outcome Advisor (now named Liability Navigator) including interviewing the person in charge of that product at ISO, and InjuryIQ (now named ClaimIQ and owned by Mitchell International). Through thousands of hours of research over three years, including getting original programming notes from Australia on the Colossus program and unprotected claims manuals, DeShaw wrote two books on bodily injury claim software and another book on medical bill review software, most notably the 500+ page book Colossus: What Every Trial Lawyer Needs to Know. This book laid out every known factor provided value by insurers to evaluate personal injury claims.
Why are our Demand Letters different?
The second thing your law firm should be considering when considering a demand letter technology is "Does it help us achieve better outcomes for our clients?" or "Does it improve efficiency?".
Other companies are now advertising demand letter programs that claim to be based on AI or Machine Learning. If you look closely, this is not an AI platform for doing demand letters at all. You are sending in your files for someone else to do the work - something we already did with Auto Claim Experts in 2010. The problem is, you are relying upon other people to know your case better than you, or that they have any experience practicing law in your state, or have doctors evaluating the injuries. While it might be quick to send your records to someone else, it still takes them time to write the demand letter for you. As more firms use that service, it takes longer to get the demand letter back.
